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Info Header~INFORMATION    to assist on-line shoppers

This web site is owned and operated by Darling Buds and CD's by Hermione Swinford are sold subject to the same terms and conditions as the goods on the remainder of the site.
  Darling Buds have designed this site to make it straight forward and enjoyable to shop on line. Should you have any queries not answered within the site please contact Darling Buds by e-mail, phone or in writing.
  Darling Buds wishes to provide excellent service to accompany our high quality products. Details of our service, incorporating protection given to you as a customer by UK Distance Selling regulations and credit card company guarantees, are given below.
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Service~Using The Site
Delivery
Returns Policy
Privacy

Using The Site

When you have decided to buy an item, click the buy item and it will be added to your basket. The basket is simply a list of the items you intend to buy. It is a reversible step and you are not committed to buy anything. You can see items in your basket displayed in the basket window at the bottom left of the screen together with the running total including all delivery costs. You can continue shopping by clicking the 'Continue Shopping' button, selecting a category icon or by using search again.

Once you have finished making your selection you are ready to process your order. Click 'Checkout' on the menu bar at the top of the screen and you will be taken to the order form. You will see all your selections displayed individually and you will have the option to remove individual items or clear the whole basket and start again. When you are ready to proceed, simply fill in the form and continue.

Darling Buds no longer accepts credit or debit card payments. Your order will be received by us electronically and an automated confirmation e-mail will be sent to you. We will then send you an invoice by e-mail. When your payment is received and cleared, your order will be despatched.

All prices are quoted in pounds sterling. Customers from the USA or Euro zone countries can have prices simultaneously quoted in those currencies. Currently no UK VAT is charged. Any customs or import duties levied once your parcel reaches your country will be the responsibility of the customer. Obviously Darling Buds has no control over these charges, so unfortunately cannot predict what they will be.

Delivery

All orders are despatched promptly and should arrive at UK destinations between 3 to 5 days after the order is placed. For destinations in Europe or the USA, orders should arrive within 10 working days. Destinations in the rest of the world may take a few days more. International destinations may be subject to delays for customs clearance.


The cost of postage and packaging is charged at cost and added to your order at the checkout. There is a flat postage & packing charge. When you proceed to the checkout you will see the postage and packing charge listed separately in your basket before you are required to give your details.

Returns

If any item is unsuitable for any reason, you may return it within 14 days for a full refund or exchange as required. Unfortunately, Darling Buds is unable to refund postage and packing or return postage as they are direct costs. Please obtain a 'proof of posting' certificate from your post office when returning goods as Darling Buds cannot be held responsible for parcels lost on return.

Privacy

Darling Buds only receives information from site users who place an order. We keep this information only to process orders and follow up after sales queries. Darling Buds does not distribute this information to third parties for marketing purposes. Customers who wish to receive marketing information from Darling Buds have to opt in to the mailing list.

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